Customer Service Representative

1 month ago


Meridian, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
Job Description

Wickstrom Plumbing Heating & Cooling is seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our service operations team, you will be responsible for maintaining the daily schedules of our service technicians, booking leads, and setting service calls. You will also be responsible for following up with customers after each job is completed, ensuring that they are satisfied with our service.

Key Responsibilities:

  • Maintain the daily schedules of service technicians
  • Book leads and set service calls
  • Follow up with customers after each job is completed
  • Maintain the on-call schedule for service technicians
  • Maintain the customer database with current information

Requirements:

  • Leadership skills
  • Excellent customer service skills
  • Ability to multi-task
  • Adherence to company values
  • Ability to meet or exceed assigned goals

What We Offer:

  • Competitive hourly rate
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Profit sharing
  • Vision insurance

Work Environment:

  • Monday to Friday

Supplemental Pay Types:

  • Bonus pay
  • Commission pay

Equal Employment Opportunity:

Wickstrom Plumbing Heating & Cooling is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other protected characteristics.



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