Customer Service Representative

3 weeks ago


Ogden, Utah, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Picture Framing Specialist. As a key member of our store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and creating memorable framing solutions for their art.

Key Responsibilities
  • Provide a safe, clean, and clutter-free environment for customers
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Execute Company policies and standards
  • Deliver sales and production results
  • Complete framing orders with a high degree of quality and on time
  • Maintain the ready-made frame department and other assigned areas
  • Deliver friendly customer service and help customers shop and find what they are looking for
  • Follow Standard Operating Procedures (SOPs) and Company programs
  • Support shrink and safety programs
  • Interact with others in an accepting and respectful manner
  • Participate in the truck un-load and stocking processes
  • Operate cash register and execute cash handling to standards
  • Acknowledge customers, help locate product, and provide solutions
  • Assist with Omni-channel processes
Requirements
  • Basic computer skills and basic measuring skills
  • Ability to operate the framing equipment and glass cutter
  • Retail experience and experience selling products and/or services to customers
  • Physical ability to move throughout the store, remain standing for long periods, and lift heavy boxes and frames
Work Environment

This role is based in a public retail store setting, with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required. The frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, please contact Customer Care at (1-800-MICHAEL).



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