Network Operations Specialist

3 days ago


Phoenix, Arizona, United States Pyramid Consulting, Inc Full time
Job Summary

We are seeking a highly skilled Network Operations Specialist to join our team at Pyramid Consulting, Inc. as a Network Operations Engineer. This is a 03+ Months Contract opportunity with long-term potential.

Key Responsibilities
  • Network Monitoring: Continuously monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.
  • Troubleshooting: Receive and categorize trouble tickets based on priority and severity, and determine the appropriate course of action and escalate issues as needed.
  • Incident Response: Respond to network incidents promptly to minimize downtime and ensure quick resolution, following established incident response procedures.
  • Documentation: Maintain detailed documentation of network issues, troubleshooting steps, and resolutions, and update network diagrams and inventory records as required.
  • Communication: Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions, and provide clear and concise updates on ticket status.
  • Collaboration: Work closely with Level 2 and Level 3 support teams to escalate complex issues and collaborate on problem resolution.
  • Compliance: Adhere to company policies, industry regulations, and best practices for network operations and security.
Requirements and Qualifications
  • Technical Skills: Experience with Network Operations Centre (NOC), Network protocols (TCP/IP, DNS, DHCP, etc.), and certifications such as CompTIA Network+ and CCNA.
  • Education: Associate's degree in information technology, Computer Science, or related field preferred, or equivalent work experience.
  • Experience: 2+ years of experience in network operations, IT support, or related roles, with a strong understanding of network protocols, network hardware, and monitoring tools.
  • Certifications: CompTIA Network+, CCNA, or other relevant certifications are a plus.
  • Soft Skills: Strong analytical and problem-solving abilities, excellent written and verbal communication skills, and ability to work in a fast-paced environment and handle multiple tasks simultaneously.


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