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Store Operations Manager

2 weeks ago

Florence, Kentucky, United States Walmart Full time
Job Overview

We are seeking a highly skilled and experienced Store Operations Manager to join our team. As a key member of our store leadership team, you will be responsible for leading and developing teams effectively by teaching, training, and actively listening to associates.

You will tour stores, provide feedback, communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. You will introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

The ideal candidate will model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. They will manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.

Additionally, you will drive the financial performance and sales of the designated store area by reviewing and evaluating profit loss statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business areas. You will ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business areas.

Key Responsibilities
  • Lead and develop teams effectively
  • Tour stores and provide feedback
  • Communicate and collaborate with associates
  • Introduce and lead company change efforts
  • Manage customer service initiatives
  • Drive financial performance and sales
Requirements
  • 2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience
  • Successful completion of firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training for facilities that sell firearms