Store Manager
4 days ago
As an Assistant Store Manager with the Community Choice Financial Family of Brands, you will play a vital role in developing your leadership skills while assisting the Store Manager with account management, customer outreach, and risk management. You will be responsible for overseeing, training, and coaching customer service representatives in the store, ensuring compliance with Company standards and policies.
Key Responsibilities- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
- Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and other relevant business.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Participate in the hiring process for Customer Service Representative candidates.
- Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Conduct store audits to further ensure compliance of staff.
- Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
- Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
- High School Diploma or equivalent required
- Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial, or service industry
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts or Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
- Diverse Culture and Inclusive Environment
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