Digital Customer Experience Specialist

4 days ago


Louisville, Colorado, United States Peaksware Full time
Job Summary

The Customer Success, Digital Specialist will be responsible for renewing and expanding our smallest customers, known as the long tail of the business. This role requires strong analytical and data interpretation skills, with the ability to track customer health metrics, identify trends, and use insights to inform customer outreach strategies.

You will work closely with the Customer Success Team, Data, Marketing, and Sales to align on customer engagement strategies and achieve shared goals. The ideal candidate will have 2-4 years of experience in customer success, account management, or a similar role, ideally in a digital or SaaS environment.



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