Customer Experience Specialist

7 days ago


Louisville, Colorado, United States Serenity Healthcare Full time

Job Overview

Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. We are seeking a Customer Experience Specialist to join our team in Superior, CO.

About the Role

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to create a positive experience for clients. This role requires attention to detail and a proactive approach to ensure a seamless client journey.

Key Responsibilities

  • Update and verify customer information upon each visit.
  • Develop rapport with customers by remembering their names, interests, and stories.
  • Address questions and concerns, while respecting individual boundaries and challenges.
  • Provide support and compassion to ensure a positive customer experience.
  • Assist with various office tasks throughout the day.

Requirements

  • High School Diploma or equivalent.
  • Excellent verbal and written communication skills, basic math skills.
  • Proven ability to multitask in a fast-paced environment.
  • 1+ year of full-time customer service experience, reception, or personal customer service industry.

Benefits and Perks

  • Career Advancement Opportunities.
  • Competitive hourly wage: $19.00.
  • Medical, Vision, and Dental Insurance (Serenity covers 90% of premium).
  • Paid Time Off.
  • 10 Major Holidays Off.
  • 401k.
  • Employee Referral Program.

Office Hours

Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm.

This position requires a criminal background check upon hire.



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