Customer Experience Specialist
7 days ago
Job Overview
Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. We are seeking a Customer Experience Specialist to join our team in Superior, CO.
About the Role
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to create a positive experience for clients. This role requires attention to detail and a proactive approach to ensure a seamless client journey.
Key Responsibilities
- Update and verify customer information upon each visit.
- Develop rapport with customers by remembering their names, interests, and stories.
- Address questions and concerns, while respecting individual boundaries and challenges.
- Provide support and compassion to ensure a positive customer experience.
- Assist with various office tasks throughout the day.
Requirements
- High School Diploma or equivalent.
- Excellent verbal and written communication skills, basic math skills.
- Proven ability to multitask in a fast-paced environment.
- 1+ year of full-time customer service experience, reception, or personal customer service industry.
Benefits and Perks
- Career Advancement Opportunities.
- Competitive hourly wage: $19.00.
- Medical, Vision, and Dental Insurance (Serenity covers 90% of premium).
- Paid Time Off.
- 10 Major Holidays Off.
- 401k.
- Employee Referral Program.
Office Hours
Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm.
This position requires a criminal background check upon hire.
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