Customer Service Ambassador
4 days ago
We are seeking a highly skilled and enthusiastic Front of House Attendant to join our team at Tang & Biscuit, RVA's premier entertainment venue. This role is perfect for individuals who enjoy working in fast-paced environments with a focus on customer service.
Key Responsibilities
- Greet and welcome guests, ensuring they have an exceptional experience from the moment they step into our venue.
- Pre-empt guest needs through observation, communication, and interaction, providing a personalized touch that sets us apart from other establishments.
- Organize and schedule game play, ensuring a seamless and enjoyable experience for our customers.
- Understand game rules and instructions, communicating them enthusiastically and patiently to allow guests with a range of experience to learn and enjoy.
- Perform tasks to help other staff members when they see they need help, fostering a collaborative and supportive team environment.
- Operate a point of sale (POS) system for sales, reservations, and resolutions, maintaining accuracy and efficiency in all transactions.
- Clear tables and game play areas, returning dish and glassware to the kitchen/bar in a timely manner.
- Keep all guest-visible areas clean and presented in a 'just opened' manner, adhering to our high standards of cleanliness and presentation.
- Sweep and mop floors as necessary, ensuring a safe and slip-free environment for our customers.
- Put out wet floor signs and address any safety concerns immediately, prioritizing the well-being of our guests.
- Ability to give clear directions and take direction well, demonstrating flexibility and adaptability in a fast-paced environment.
- Appropriately garnish food orders and deliver them to their designated table, showcasing our attention to detail and commitment to quality.
- Other duties may be assigned, reflecting our willingness to adapt and evolve in response to changing circumstances.
Compensation and Benefits
- A competitive salary of $12 per hour, plus tips, paid out weekly on Fridays.
- A generous tip share system, with the FOH department making 25% overall, ensuring our staff members reap the rewards of their hard work.
- Regular breaks and time off, including every Monday, Tuesday, holiday, and most Sundays, allowing our staff to recharge and maintain a healthy work-life balance.
- A bonus of up to $100 for working 80 hours alongside a friend who already works with us, promoting teamwork and camaraderie within our organization.
About Us
Tang & Biscuit is a forward-thinking company that delivers speedy and quality service while upholding a strong community spirit. We value self-awareness, integrity, and adaptability, and we're looking for like-minded individuals to join our team. If you exemplify these characteristics and are ready to promote the values of Tang & Biscuit, we'd love to hear from you.
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