Customer Service Ambassador for Trades Industry

2 days ago


Richmond, California, United States Qualified Staffing Full time

We are seeking a highly skilled Customer Service Representative to join our team at Qualified Staffing. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving sales initiatives.

About the Role

This is a full-time position located in Richmond, VA, with a starting salary of $17 per hour (based on experience). The schedule includes Monday through Friday, 8:00 am to 5:00 pm, with rotating Saturday on-call duties.

As a Customer Service Representative, you will be responsible for managing various aspects of customer accounts, ensuring their satisfaction, and driving inside sales initiatives. Your primary goal will be to enhance the overall customer experience by fostering a customer-centric mindset, gathering feedback, and continuously improving our services.

Key Responsibilities
  • Prioritize customer satisfaction by promoting a culture of excellence, actively listening to customer concerns, and resolving issues promptly.
  • Address customer inquiries and resolve issues related to billing, service agreements, and payment discrepancies, while assisting with credit checks and walk-in requests.
  • Promote cross-selling of services and renew service agreements to maintain long-term customer relationships; assist with activating rewards programs.
  • Schedule and coordinate service calls, tune-ups, and deliveries, ensuring optimal equipment performance and timely technical support.
  • Collaborate with internal teams to provide a seamless customer experience and maintain accurate, up-to-date customer records.
Requirements
  • Upbeat personality and a warm and friendly demeanor
  • Strong verbal and written communication skills, with the ability to listen actively, provide solutions, and convey information clearly.
  • Demonstrates empathy, patience, and rapport-building skills, addressing customer concerns with understanding and finding suitable solutions.
  • Adaptable and flexible, able to handle unpredictable situations and adjust strategies as needed.
  • Positive, team-oriented attitude with cross-selling and inside sales abilities to enhance customer experience and drive sales. Strong problem-solving and time management skills to handle multiple inquiries efficiently.
Benefits
  • We offer a comprehensive benefits package, including healthcare, vacation/holiday pay, and a 401K plan, identical to what our corporate employees receive.
  • By applying to this job, you're essentially applying to hundreds of opportunities all at once.
  • We guarantee a response to every applicant within 24-48 hours.


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