Guest Experience Coordinator

4 days ago


Gaithersburg, Maryland, United States Dave & Buster Full time
About Us
Dave & Buster's is a dynamic entertainment company that offers a unique experience for our Guests. As a Guest Experience Coordinator, you'll play a critical role in ensuring that our Guests have an unforgettable experience at our venue. You'll be responsible for guiding our Guests through their Midway, retail, game rental and dining experiences, while also enforcing our house policies and maintaining the safety and security of the unit.

We're committed to providing our team members with opportunities for growth and development. That's why we offer a comprehensive benefits package, including medical, dental, vision and 401K.

Key Responsibilities
* Provide exceptional Guest service by delivering a high level of customer satisfaction
* Ensure that our Guests adhere to house policies and maintain a safe and secure environment
* Collaborate with other team members to ensure seamless execution of events and daily operations
* Participate in ongoing training and development programs to enhance skills and knowledge

Requirements
* High school diploma or equivalent required
* Previous customer service experience preferred
* Ability to work in fast-paced environments with distracting conditions
* Excellent communication and interpersonal skills

What We Offer
* Competitive hourly rate from $17.15 - $18.15 per hour
* Opportunities for advancement and career growth
* Comprehensive benefits package, including medical, dental, vision and 401K

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