Customer Service Representative
3 weeks ago
Dave & Buster's is a unique entertainment venue where no two days are ever the same. As a Customer Service Representative, you'll have the opportunity to serve hundreds of people with flexible schedules that can accommodate school or other jobs. Plus, your co-workers are awesome.
We offer an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Job Overview
Our Guest Experience Coordinator ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The role requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Coordinators also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
Key Responsibilities
* Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Act as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
* Act as ambassador to the building, assisting Guests with all requests and answers questions as needed.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
* Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Skill Requirements
* Strong communication and interpersonal skills
* Ability to work in fast-paced environments with distracting conditions
* Excellent problem-solving and conflict resolution skills
Benefits
* Competitive hourly rate from $17.15 - $18.15 per hour
* Comprehensive benefits package, including medical, dental, vision and 401K
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