Internal Customer Support Specialist

5 days ago


Cedar Rapids, Iowa, United States Hussmann Full time
Key Responsibilities
  • Review and analyze service technician timesheets to ensure accuracy and completeness.
  • Examine and analyze completed service work orders to identify areas for improvement.
  • Communicate effectively with service managers and technicians to resolve discrepancies and obtain missing documents.
  • Assist and support technicians and service managers with quote preparation and submission.
  • Participate in customer discussions to submit quotes, follow up on approvals, and schedule quoted work.
  • Audit invoices to ensure accuracy and finalize sales for services rendered.


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