Customer Success Advocate II
4 weeks ago
Crisis Prevention Institute Inc. is a global leader in evidence-based de-escalation and crisis prevention training, and dementia care services. We've helped train over 15 million people in service-oriented industries, including education, healthcare, behavioral health, and more.
We believe in the power of empathy, compassion, and meaningful connections. Our philosophy is centered around changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone.
As a member of our team, you can expect to:
- Make a meaningful impact through your work
- Gain significant career experience in a fast-growing organization
- Feel fulfilled and have fun while building meaningful relationships and celebrating wins
The Role:
Customer Success Advocates (CSAs) are responsible for building strong partnerships with our largest clients. They manage the day-to-day oversight of the relationship, strategic planning, maintenance, and expansion of CPI's revenue derived from these organizations.
Key Responsibilities:
- Manage partnerships of 3-5 of our largest strategic accounts
- Partner with sales representatives on the growth of managed accounts
- Complete bi-annual strategic account planning, provide monthly reporting, and conduct annual business reviews
- Partner with customers to document end-to-end training processes
- Act as a liaison with Learning Management System (LMS) teams and update the Client Relationship Management (CRM) system
- Assist with the creation and maintenance of CSA tools and resources
Requirements:
- Bachelor's degree or equivalent experience
- Two years or more experience in sales, account management, or a similar role
- Experience working with senior and executive leadership teams
- Strong professional communication and presentation skills
- Innovative thinking and problem-solving
- Able to travel up to 15%-25%
What We Offer:
$60,000 - $67,000 annual salary, annual company performance bonus, comprehensive benefits package, 401k, PTO, Health & Wellness Days, Paid Volunteer Time Off, Continuing education and training, and a hybrid work schedule
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