Front Desk Associate

1 month ago


Naples, Florida, United States INNOVATIVE THE COLLIER AT NAPLES Full time
Job Summary

We are seeking a highly skilled and detail-oriented Receptionist/Concierge to join our team at INNOVATIVE THE COLLIER AT NAPLES. The successful candidate will be responsible for ensuring the safety and dignity of our residents, while also providing exceptional customer service and administrative support.

Key Responsibilities
  • Ensure the safety of residents through appropriate behavioral interventions and reporting any unusual behavior or physical conditions to the resident care supervisor.
  • Manage resident account funds daily, including balancing and sending out monthly statements.
  • Provide a warm and welcoming experience for all visitors, ensuring they sign in and out, and handle phone messages and correspondence.
  • Order food, paper goods, chemicals, and consumables within budgetary constraints, and ensure compliance with state regulatory agency requirements.
  • Respond to emergencies, including calling EMS and families as needed, and maintain a clean and presentable front lobby, living rooms, and hallways.
  • Provide tours of the facility to visitors and maintain good hygiene and infection control practices.
Requirements
  • High School Diploma or equivalent.
  • Excellent communication and organizational skills, with the ability to manage stress and prioritize tasks.
  • Ability to read, write, and speak clearly, and follow written and oral instructions.

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