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Client Service Representative

2 months ago

Warren, Michigan, United States TransForce Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at TransForce. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.

Key Responsibilities:
  • Client Communication: Manage client relationships, respond to inquiries, and resolve issues in a timely and professional manner.
  • Policy Administration: Process policies, endorsements, and cancellations, ensuring accuracy and compliance with company policies and procedures.
  • Claims Support: Assist clients with claims-related issues, providing guidance and support throughout the process.
  • Data Entry: Accurately enter client data into our agency management system, ensuring up-to-date information is maintained.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and efficient service delivery.
Requirements:
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and internal teams.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process policies and data.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.
  • Technical Skills: Proficiency in MS Office and agency management systems, with the ability to learn new systems and technologies.
  • Education and Experience: High school diploma or equivalent required; 1-2 years of experience in a client-facing role, preferably in the insurance industry.
What We Offer:
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Environment: Collaborative and dynamic work environment with a team of experienced professionals.