Service Engagement Specialist
3 weeks ago
We are looking for a highly skilled Service Engagement Specialist to join our team at Hotwire Communications. As a Remote Launch Engagement Specialist, you will be responsible for providing top-notch customer service and ensuring a smooth onboarding process for new customers.
About the JobThis is a full-time position that requires excellent communication and problem-solving skills. You will work closely with our customers to understand their needs and provide personalized support to resolve any issues they may encounter.
Key Responsibilities:- Handle high call volume and provide timely resolutions to customer inquiries
- Deliver exceptional customer service and set the standard for White Glove Service
- Serve as primary support liaison between Hotwire Communications and new customers
- Assist customers with setting up new services and scheduling appointments
- Maintain thorough knowledge of Hotwire Communications product lines and Fision product lines
- Provide technical telephone, IPTV, and Internet support to customers
- High School Diploma or equivalent required
- Minimum 2 years' relevant work experience in customer service, telecommunications, or technical support
- Strong communication and organizational skills
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday)
- Paid Volunteer Time
- Paid Parental Leave
$50,000 - $70,000 per year, depending on location and experience
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