Service Engagement Specialist

3 weeks ago


Fort Lauderdale, Florida, United States Hotwire Communications Full time

We are looking for a highly skilled Service Engagement Specialist to join our team at Hotwire Communications. As a Remote Launch Engagement Specialist, you will be responsible for providing top-notch customer service and ensuring a smooth onboarding process for new customers.

About the Job

This is a full-time position that requires excellent communication and problem-solving skills. You will work closely with our customers to understand their needs and provide personalized support to resolve any issues they may encounter.

Key Responsibilities:
  • Handle high call volume and provide timely resolutions to customer inquiries
  • Deliver exceptional customer service and set the standard for White Glove Service
  • Serve as primary support liaison between Hotwire Communications and new customers
  • Assist customers with setting up new services and scheduling appointments
  • Maintain thorough knowledge of Hotwire Communications product lines and Fision product lines
  • Provide technical telephone, IPTV, and Internet support to customers
Requirements:
  • High School Diploma or equivalent required
  • Minimum 2 years' relevant work experience in customer service, telecommunications, or technical support
  • Strong communication and organizational skills
  • Demonstrate personal excellence including punctuality, integrity, and accountability
Benefits:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday)
  • Paid Volunteer Time
  • Paid Parental Leave
Estimated Salary:

$50,000 - $70,000 per year, depending on location and experience



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