Client Engagement Professional

4 weeks ago


Fort Lauderdale, Florida, United States Bank of America Full time
Job Summary

We are seeking a highly motivated and experienced Client Engagement Professional to join our team. This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.

Key Responsibilities:

  • Executes the bank's risk culture and strives for operational excellence
  • Built relationships with clients to meet their financial needs
  • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Grows business knowledge and network by partnering with experts in small business, lending, and investments
  • Manages financial center traffic, appointments, and outbound calls effectively
  • Drives the client experience
  • Manages cash responsibilities

Requirements:

  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for new and existing clients based on their needs
  • Communicates effectively and confidently, and is comfortable engaging all clients

Compensation and Benefits:

The estimated salary for this role is $55,000 - $70,000 per year, depending on experience and location. The job also offers a range of benefits, including competitive pay, opportunities for professional growth and development, and a comprehensive benefits package.



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