Client Engagement Professional
4 weeks ago
We are seeking a highly motivated and experienced Client Engagement Professional to join our team. This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
Key Responsibilities:
- Executes the bank's risk culture and strives for operational excellence
- Built relationships with clients to meet their financial needs
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Manages financial center traffic, appointments, and outbound calls effectively
- Drives the client experience
- Manages cash responsibilities
Requirements:
- An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for new and existing clients based on their needs
- Communicates effectively and confidently, and is comfortable engaging all clients
Compensation and Benefits:
The estimated salary for this role is $55,000 - $70,000 per year, depending on experience and location. The job also offers a range of benefits, including competitive pay, opportunities for professional growth and development, and a comprehensive benefits package.
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