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Customer Service Representative

2 months ago

Buford, Georgia, United States Jim Ellis Buick GMC Mall of Georgia Full time
About Jim Ellis Buick GMC Mall of Georgia

We are a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve.

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Jim Ellis Buick GMC Mall of Georgia. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing exceptional customer service and ensuring a positive experience for all visitors.

Key Responsibilities
  • Greets showroom customers and determines the nature of their visit
  • Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
  • Answers incoming phone calls, directs callers to the appropriate department or individual, or takes a thorough message
  • Communicates with callers and visitors in a professional, friendly, and efficient manner
  • Obtains basic demographic information about each customer using an ups card, a computer system, a log sheet, or other method established by the dealership
  • Enters data into prospect tracking system and runs prospect reports for manager weekly
  • Communicates messages to the appropriate parties in a timely manner
  • Types memos, correspondence, reports, and other documents
  • Assists service customers during the morning and evening service rush whenever possible
  • Assists with clerical duties as requested
  • Maintains a professional appearance
Requirements
  • High school diploma or equivalent preferred
  • Must be authorized to work in the US
  • Must have a valid Driver's License
  • Minimum of 18 years of age to be able to drive for the company
  • Excellent communication and customer service skills
Why Work with Us?

We offer a dynamic and supportive work environment, opportunities for career advancement, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.