Customer Service Representative

4 weeks ago


Buford, Georgia, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Planet Fitness is a judgement-free zone where we strive to enhance people's lives with an affordable, high-quality fitness experience. As a Customer Service Representative, you will be part of a team that is dedicated to providing exceptional member experiences and shaping the future of our brand.

We are seeking top talent to join us in cultivating the Judgement Free Zone. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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