Customer Service Representative

4 weeks ago


Buford, Georgia, United States SurfacePrep Full time
Job Summary:

The Customer Service Representative is a key member of our entrepreneurial team responsible for completing customer order fulfillment. This role involves handling all aspects of interfacing with the customer from sales order receipt to sales order invoicing.

Key Responsibilities:
• Sales order entry, pick ticket generation, and order invoicing.
• Drop ship/direct shipment purchase order and sales order entry and generation.
• Answering incoming phone calls and establishing and maintaining electronic customer and vendor files.
• Providing administrative/sales support for outside salespersons and management team.
• Credit card sales processing.

Requirements:
• High school diploma or equivalent and some experience in customer service preferred.
• Proficiency in Microsoft Word and Excel is required.
• Some working knowledge of Freight/Traffic industry is a plus.

Benefits:
• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off - 3 weeks first year accrued monthly.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Professional Development.

About Us:
SurfacePrep, founded in 1956, is the largest national network of regional distributors of high-quality abrasive blasting media, specialty ceramics, and abrasive finishing equipment. We have 50 facilities across the U.S.A., Canada, and the U.K. focused on improving product quality, consistency, productivity, and profitability for our customers.

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