Healthcare Operations Assistant
6 days ago
The Patient Service Representative II is a key member of our healthcare team, responsible for ensuring seamless patient scheduling, financial, and communication processes. This role requires strong organizational and problem-solving skills, as well as excellent communication and interpersonal abilities.
Key Responsibilities- Optimize patient flow and ensure financial performance by effectively utilizing provider calendars.
- Evaluate referral requests to determine the timing of patient appointments, following established physician protocols.
- Participate as the key communicator in the scheduling process between referring physicians, patients, and attending providers.
- Ensure the financial integrity of the University of Florida Physicians and the Ambulatory Care Unit by facilitating established financial processes.
- Apply coding and billing rules, maximize collections, verify insurance, obtain authorizations for services, and review patient account details.
- Provide financial counseling to patients and may be required to float to staff other clinics as needed.
- High school graduate or equivalent.
- Two years of financial and physician practice experience required, preferably related to patient accounts and collections.
- Knowledge of CPT and ICD-10 coding preferred.
- Four-year degree may substitute for two years of financial/physician office experience.
- Epic knowledge preferred.
- Excellent communication, organization, and problem-solving skills required.
As a valued member of our team, you will enjoy a comprehensive benefits package, including medical insurance, prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care, and health care reimbursement accounts, dental insurance, vision plan, and more. Retirement benefits include a 403(b) plan.
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