Plumbing Department Head

6 days ago


Brunswick, Maryland, United States Seaside Plumbing Full time
Job Summary

We are seeking a highly skilled and experienced Service Operations Manager to lead our Plumbing Department at Seaside Plumbing. As a key member of our management team, you will be responsible for overseeing the daily operations of our service technicians, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Team Leadership: Manage and motivate a team of skilled service technicians to deliver high-quality service to our customers.
  • Operational Excellence: Oversee the daily operations of the service department, ensuring efficient use of resources, and continuous improvement of processes.
  • Customer Service: Work closely with customer service and dispatch teams to ensure seamless communication and exceptional customer experience.
  • Performance Management: Monitor and evaluate the performance of service technicians, providing coaching and development opportunities to improve their skills and productivity.
  • Training and Development: Assist in the hiring, training, and performance management of new technicians, ensuring they meet our high standards.
  • Business Growth: Analyze data and report on key performance indicators (KPIs) to identify areas for improvement and drive business growth.
  • Collaboration: Work closely with other managers to achieve company objectives and goals.
Requirements
  • Experience: Minimum 4 years of management experience, preferably in the trade industry.
  • Sales and Customer Service Skills: Proven track record of sales and customer service success.
  • Computer Skills: Proficient in trade software, word processing, and spreadsheets.
  • Organizational and Communication Skills: Excellent organizational and communication skills, both verbal and written.
  • Appearance and Availability: Clean, neat, and professional appearance, with ability to work after hours or weekends as needed.


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