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Service Manager

4 months ago

Brunswick, United States Seaside Plumbing Full time
Job DescriptionJob DescriptionSalary:

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time.  You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Seaside?

  • Competitive pay

-Medical Insurance –we pay 100% for your insurance premiums for health, dental, vision & life insurance

  • Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL
  • 401k Plan with a 4% match.
  • Company supplied Vehicle, take it home at night, new and safe, super-cool company truck.
  • State of the art tools, parts and supplies.
  • Paid Training
  • Bonuses tied to performance.

Our Core Values

  • SERVICE – Leave every person or situation better than how you found them, give more than you receive
  • EMPATHY – Make people feel seen and heard
  • AUTHENTICITY – Talk TO people, not about them
  • SELF GROWTH – Embrace discomfort, it’s an opportunity.  Take charge of your own learning and opportunity – no excuses and no blame.
  • INTEGRITY – I do what I say I will, we are only as good as our word
  • DISCIPLINE – Continuous improvement is always better than delayed perfection, no excuses
  • ETHICS – Do the right thing even when no one is watching

 

The Big Task

Responsible for managing a team of Service Plumbing Technicians and leading the team by example. The Service Manager will work directly with other members of the management staff and place an emphasis on continual improvement, growth, and profitability of the company.

Key Responsibilities and Duties

The Service Manager will be responsible for handing a wide variety of daily operations in our plumbing service department. Key responsibilities include but are not limited to:

  • Oversee the daily operations of the service technician team.
  • Work alongside customer service and dispatch to ensure overall success of the business.
  • Monitor performance of field technicians and advise them on how to improve in order to meet the high standards we expect and that our customers deserve.
  • Assist in hiring, training, and performance management of technicians. Coach and develop technicians on customer service issues, technical skills, and sales upselling techniques.
  • Ensure technicians are following all company guidelines and policies including technician non- negotiables.
  • Adhere to a specific set of non-negotiables attributed to your key role within the organization.
  • Handle disciplinary action and fulfill training deficiencies for technicians in accordance with company policies and procedures.
  • Understand sales criteria and hold your team accountable for exceeding revenue goals.
  • Monitor goals, budget and company objectives to ensure company profitability and success.
  • Analyze data and report on all KPIs for the service department. Take action as needed to correct deficiencies where KPIs are not being met.
  • Work with other managers to meet company objectives and goals.
  • Serve as a technical backup for service technicians when necessary.
  • Assist service technicians with closing sales as needed.
  • Ensure service technicians provide 5 Star service and respond to customer concerns regarding the quality of service provided.

 

Preferred Minimum Requirements and Experience

  • More than 4 years management experience, preferably in the trade industry
  • Superior sales and customer service skills
  • Computer skills including trade software, word processing and spreadsheets
  • Exceptional organizational skills with attention to detail
  • Excellent interpersonal and communication skills, both verbal and written
  • Clean, neat and professional appearance
  • Ability and willingness to work after hours or some weekends as needed
  • Valid driver’s license