Restaurant Operations Manager

8 hours ago

Morgan City, Louisiana, United States Papa Texas LLC Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Papa Texas LLC restaurant team. As a General Manager, you will be responsible for ensuring the highest quality products and customer service are delivered to drive restaurant profitability.

The ideal candidate will be a self-sufficient leader with excellent decision-making skills, able to instill pride and accountability in team members. You will be responsible for managing operations, including the execution of all Company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices.

Key Responsibilities
  • Provide quality products to customers by building a system of quality with team members, ensuring each delivered product meets Papa Texas LLC standards and accurately reflects the customer's order.
  • Professionally and promptly respond to all customer concerns or issues, solicit customer feedback, and use feedback to improve restaurant operations and build brand loyalty.
  • Communicate, train, and promote quality standards to team members, utilizing all available tools, including the Operations Manual and Team Member Handbook.
  • Actively recruit customer-focused team members, maintain adequate staffing levels, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations, and conduct timely and effective performance reviews.
  • Manage sales goals against budget and prior year, providing prompt and friendly customer service, building check averages through team member training on products and sales execution, and seeking additional sales through traditional and non-traditional methods.
  • Manage profit goals against budget and prior year, ensuring food, labor, and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System.
Requirements
  • High school diploma or GED
  • Stable employment history
  • Two years successful restaurant management or supervision experience with salary progression
Physical Demands

While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds.

Work Environment

While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information
  • Must be 18 years of age or older
  • Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
  • Ability to manage with no supervision
  • Bilingual is a plus
  • Work with phones, computers, fax machines, and copiers
  • Exempt, salaried position
  • Employment is contingent upon satisfactory results of a background check

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