Service Desk Technician
2 days ago
This is a Service Desk Technician - Bilingual Dutch/English Remote position. The successful candidate will provide support via phone, e-mail and chat for various PC hardware and software applications.
Key Responsibilities- Provide support via phone, e-mail and chat to employees of corporate clients.
- Assist users in troubleshooting Outlook.
- Provide support for Microsoft Operating Systems (Windows 7, Windows 10).
- Provide support for Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
- Provide support for mobile devices including configuration and email sync.
- Handle 50-60 issues per day efficiently and appropriately.
- Maintain regular and punctual attendance.
- Utilize Active Directory database to reset network passwords.
- Assist users in adding and changing network printers.
- Provide technical support for VPN connectivity issues.
- Control user's computers utilizing remote access tools.
- Troubleshoot remote access connectivity problems.
- Equivalent combination of education and experience accepted.
- Trade School Certificate or Associate Degree in related field.
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, Office 365 Support, User creations/terminations (tasks/requests), End-user self-service tools, Cloud support - multiple device data syncing, ServiceNow or other ticketing systems, Word, Excel, PowerPoint, Office 365, Outlook, Lotus Notes, etc., and Internet Service Provider (ISP), Cable Modem, and Internet Support.
- Effective troubleshooting and documentation skills.
- Experience navigating a knowledgebase.
- Proficient use of Microsoft Office applications.
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
Equal Opportunity EmployerLogicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
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Corinth, Mississippi, United States Logicalis Full timeJob SummaryThis is a Service Desk Technician - Bilingual Dutch/English Remote position. The successful candidate will provide support via phone, e-mail and chat for various PC hardware and software applications.Key ResponsibilitiesProvide support via phone, e-mail and chat to employees of corporate clients.Assist users in troubleshooting Outlook.Provide...
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