Ramp Service Agent

4 weeks ago

Hilton Head, South Carolina, United States Signature Flight Support Corporation Full time
About the Role

We are seeking a highly skilled and motivated Ramp Service Agent to join our team at Signature Flight Support Corporation. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the safe and efficient handling of aircraft and ground support equipment.

Key Responsibilities
  • Safely and accurately conduct flight line operations in accordance with established policies and procedures.
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled.
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
Requirements
  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
What We Offer

As a Ramp Service Agent with Signature Flight Support Corporation, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring the safe and efficient handling of aircraft and ground support equipment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

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