Front Desk Representative
2 months ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality.
Job Summary:The Front Desk Agent will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests and vendors.
Key Responsibilities:- Check-in and check-out hotel guests in a timely and efficient manner
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepare necessary reports during each shift for the management team
- Highly motivated team player with strong initiative and desire for achievement
- Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
Island Hospitality is committed to employee development and offers a formalized training and development program to help our team members thrive in the hospitality business.
Benefits:- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member of the Month, Quarter, and Year recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
Island Hospitality is an Equal Opportunity Employer and uses E-Verify to confirm work authorization in all municipalities where it is required by law.
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