Hotel Guest Services Representative

3 weeks ago


Hagerstown, Maryland, United States Maverick Hospitality LLC Full time
About the Role

We are seeking a detail-oriented Hotel Front Desk Clerk to join our team at Maverick Hospitality LLC. As a key member of our front desk team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.

Main Responsibilities:

  • Process check-in and check-out procedures accurately and efficiently
  • Manage online and phone reservations, handling any issues that may arise
  • Verify customer payment information and inform guests of available payment methods
  • Collect guest information and register them accordingly
  • Provide guests with essential information about their stay, including room assignments and amenities
  • Offer expert knowledge of our hotel's features, rooms, and services to enhance the guest experience
  • Address client concerns in a timely and professional manner
  • Collaborate with housekeeping staff to maintain high standards of cleanliness and maintenance
  • Confirm group bookings and tailor services for VIP clients and events
  • Upsell relevant services and facilities to increase revenue
  • Maintain accurate records of bookings and payments

What We Offer:

  • A competitive hourly rate of $15.00-$20.00
  • An employee discount on hotel stays


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