Hotel Guest Services Representative
3 weeks ago
We are seeking a detail-oriented Hotel Front Desk Clerk to join our team at Maverick Hospitality LLC. As a key member of our front desk team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.
Main Responsibilities:
- Process check-in and check-out procedures accurately and efficiently
- Manage online and phone reservations, handling any issues that may arise
- Verify customer payment information and inform guests of available payment methods
- Collect guest information and register them accordingly
- Provide guests with essential information about their stay, including room assignments and amenities
- Offer expert knowledge of our hotel's features, rooms, and services to enhance the guest experience
- Address client concerns in a timely and professional manner
- Collaborate with housekeeping staff to maintain high standards of cleanliness and maintenance
- Confirm group bookings and tailor services for VIP clients and events
- Upsell relevant services and facilities to increase revenue
- Maintain accurate records of bookings and payments
What We Offer:
- A competitive hourly rate of $15.00-$20.00
- An employee discount on hotel stays
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