Accommodation Coordinator

2 weeks ago


Hagerstown, Maryland, United States Maverick Hospitality LLC Full time
Responsibilities

As a Hotel Front Desk Agent, your primary responsibilities will include:

  • Check-In/Check-Out: Perform all necessary tasks related to guest arrivals and departures, including verifying identification, collecting payment, and assigning rooms.
  • Reservation Management: Manage online and phone reservations, confirming guest details, and updating room assignments as needed.
  • Guest Communication: Respond to guest inquiries, provide information about hotel services and amenities, and address any concerns or complaints in a timely and professional manner.
  • Team Collaboration: Work closely with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.

In addition, you will also be responsible for maintaining updated records of bookings and payments, as well as up-selling additional facilities and services to guests when appropriate.



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