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Program Quality Analyst for Refugee Services
2 months ago
Are you dedicated to enhancing community well-being through impactful initiatives? Join us in this vital role.
As a key member of the team, reporting to the Senior Program Officer, the SRS Program Specialist for Data, Monitoring & Quality will play a crucial role in supporting Global Refuge's mission to deliver exceptional programs and services for unaccompanied minors and families. This position will engage in comprehensive quality assurance, onsite evaluations, desk assessments, and case management activities.
Global Refuge, previously known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit organization committed to assisting newcomers in their pursuit of safety, support, and the American dream. Since our inception in 1939, we have welcomed individuals seeking refuge, embodying a legacy of compassion and grace for those in distress. Our organization stands alongside individuals, families, and children as they embark on their new journeys in the United States through our efforts in refugee resettlement, asylum seeker support, economic empowerment, and family reunification for unaccompanied minors. To date, we have positively impacted over 750,000 lives globally. Our extensive services are bolstered by our organizational expertise and collaborations with government, community, and faith-based partners.
Attracting and retaining top talent is essential for our ongoing success, and we are pleased to offer a comprehensive benefits package that includes:
- Immediate access to medical, dental, and vision coverage,
- Opportunities for professional growth and tuition reimbursement,
- Generous paid time off, including 20 vacation days, 12 sick days, and 12 paid holidays,
- Fully paid parental leave for 12 weeks and up to 12 weeks of fully paid FMLA leave,
- A 403(b) retirement plan with a 3% company contribution and an additional 7% match that vests immediately,
- Family Building benefits for reproductive health procedures, adoption, and foster care assistance, and
- An annual wellness benefit tailored to support your personal needs, including funding for enrichment classes, gym memberships, and healthy eating plans, all within an inclusive and progressive environment.
At Global Refuge, our commitment to welcoming newcomers is not merely a responsibility; it is a fundamental aspect of our identity, deeply rooted in our Lutheran heritage and inspired values, reflecting our steadfast dedication to those seeking refuge. We invite you to join us in making a meaningful impact in the lives of newcomers.
Key Responsibilities
- Assist Program Managers and the Assistant Director in overseeing program quality and implementing quality assessment tools.
- Conduct data entry tasks, including the creation and auditing of electronic case files.
- Upload referral documents into the Global Refuge database and monitor compliance with programmatic outcomes.
- Support various programmatic communication efforts, including memos, network communications, informational materials, and other related tools.
- Maintain current contact lists and manage changes in databases.
- Coordinate monthly and periodic partner meetings.
- Oversee the network-wide training schedule and track participant experiences.
- Assist in preparing for headquarters monitoring by collecting memos, training plans, and informal communications throughout the year and filing reports.
- Provide administrative support for funding proposals.
Qualifications
- Bachelor's Degree with a minimum of 2 years of experience in data analysis or human services program support, or an equivalent combination of education and experience.
- Proficiency in web communication technologies, including Teams and Go To Meeting.
- Experience in a nonprofit organization is preferred.
- Strong analytical skills with the ability to interpret and evaluate complex information, identifying patterns and critical issues.
- Excellent written and verbal communication skills.
- Ability to manage and prioritize multiple projects in a fast-paced, dynamic environment.
- Commitment to Global Refuge's core mission and values, demonstrating those values in interactions with colleagues and partners; dedication to empowering refugees and migrants.
Special Position Requirements
- Bilingual proficiency in Spanish and English is preferred.
- Willingness to travel to various sites and attend relevant conferences, up to 10% of the time.
- A valid driver's license is required.
- Must successfully pass an FBI background check and a CA/N check for every state of residence in the past five years.
- Must be at least 21 years of age.
Global Refuge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.
We offer a competitive salary and a comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on region and language abilities. Global Refuge has been welcoming newcomers since 1939.
