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Customer Experience Specialist

2 months ago

Waterbury, Connecticut, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Provide exceptional customer service, guiding customers through the car-buying process and ensuring their needs are met.
  • Conduct vehicle condition assessments, collecting and recording information to facilitate customer appraisals.
  • Check in and receive vehicles, completing daily scanning and reconciliation of vehicle inventory.
  • Perform cosmetic inspections, ensuring all vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices for retail service work performed.
Requirements
  • Demonstrate exceptional communication skills and the ability to build strong relationships with customers and colleagues.
  • Display confidence in self, the product, and CarMax.
  • Ability to work in a fast-paced environment, balancing the needs of customers and the business.
  • Seek to fully understand and meet customer needs, creating win-win solutions to customer issues.
  • Perform multiple duties, reading, interpreting, and transcribing data to maintain accurate records.
About CarMax

CarMax is a leader in the automotive retail industry, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.