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Client Services Coordinator

2 months ago

Rockland, Maine, United States Planet Fitness Full time

Join Our Team as a Member Services Representative

At Planet Fitness, we are dedicated to providing an exceptional level of customer service to our members, prospective members, and guests. Our mission is to create a welcoming and supportive environment that embodies our 'Judgement Free' philosophy.

Key Benefits:

  • Flexible working hours
  • Comprehensive health coverage
  • Paid time off
  • Opportunities for training and professional growth

Role Overview:

As a Member Services Representative, you will be responsible for delivering outstanding customer service and ensuring that every interaction contributes to a positive member experience.

Reporting Structure:

This position reports directly to the Club Manager and Assistant Club Manager.

Core Responsibilities:

  • Customer Engagement: Welcome members and guests, ensuring they feel valued and comfortable. Respond to inquiries and assist with various questions.
  • Membership Management: Utilize our systems to check in members, conduct tours, and facilitate new memberships while maintaining accurate records.
  • Facility Maintenance: Ensure the front desk and lobby areas are clean and organized. Perform regular cleaning tasks to uphold the facility's standards.
  • Emergency Preparedness: Be prepared to assist in emergency situations as per training guidelines.
  • Team Collaboration: Communicate effectively with team members regarding updates and changes that impact operations.

Qualifications:

  • Must be at least 18 years old
  • Basic computer skills with attention to detail
  • Strong interpersonal skills and a friendly demeanor
  • Ability to work reliably and punctually
  • Commitment to providing exceptional customer service

Physical Requirements:

  • Ability to engage in continuous activity throughout the shift
  • Must be able to lift up to 50 lbs.
  • Frequent movement, including climbing and bending

Become Part of Our Community:

At Planet Fitness, we believe in enhancing lives through fitness. We are looking for enthusiastic individuals who are ready to contribute to our positive and energetic culture. If you are passionate about helping others and want to be part of a dynamic team, we encourage you to explore opportunities with us.