Automotive Customer Support Specialist

1 week ago


Saint James, United States Chevrolet of Smithtown Full time
Job Overview

Chevrolet of Smithtown is seeking dedicated individuals to fill immediate openings in our thriving Business Development Center. While prior experience in a BDC or Call Center is advantageous, it is not a strict requirement. Bilingual candidates are highly valued. Our compensation structure includes a solid base salary complemented by commission, providing a stable income with significant earning potential.

The ideal candidates will demonstrate the ability to manage multiple tasks efficiently, work collaboratively within a team, and possess a friendly demeanor while engaging with customers over the phone. If you are a customer service professional eager to advance your career within a reputable automotive dealership, we encourage you to consider this opportunity.

Key Responsibilities

As a BDC Representative, your primary role will involve managing and nurturing potential customer leads generated through various channels, including internet inquiries and phone calls. Exceptional customer service skills are essential for success in this position.

  • Maintain relationships with previous customers
  • Track and reach out to internet leads
  • Assess each customer's vehicle requirements through attentive listening
  • Master and adhere to established call and email protocols
  • Schedule, confirm, and follow up on sales and service appointments
  • Conduct customer satisfaction surveys
  • Perform additional duties as assigned
Candidate Requirements

We are looking for enthusiastic candidates who thrive in a dynamic environment where each day presents new challenges. Strong verbal and written communication skills, along with excellent interpersonal abilities, are crucial.

The preferred BDC Representative will possess:

  • A high school diploma or GED
  • A proven background in a BDC or call center setting is preferred
  • Outstanding customer service and communication capabilities
  • The ability to build rapport and foster relationships for repeat business
  • Strong organizational and multitasking skills
  • Basic computer skills
  • A verifiable employment history
  • A professional appearance and demeanor
  • Proficient English language skills
Employee Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Flexible spending accounts
  • Paid time off
  • Company-sponsored training programs
  • Employee discounts

If you are searching for a workplace that values your contributions and offers opportunities for growth and development, consider this position at Chevrolet of Smithtown.



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