Automotive BDC Customer Care Specialist

2 weeks ago

Saint James, United States Chevrolet of Smithtown Full time
Job DescriptionJob Description

Smithtown Nissan, UNDER NEW OWNERSHIP,  has an immediate opening for motivated team member in our fast growing, established Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus Strong base plus commission pay structure gives plenty of stability with excellent earning potential.

Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers over the phone. If you are a customer service specialist looking to further your career with an established and respected automotive dealership organization, join our team at Smithtown Nissan

Duties

As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.

  • Following and maintaining relationship with former customers
  • Monitoring and contacting internet leads
  • Determining each customer's vehicle needs by active listening
  • Learning, understanding, and following call and email scripts
  • Setting, confirming, and following up on appointments sales and service
  • Performing surveys with customers
  • Other duties as required

***(BILINGUAL CANDIDATES)***

Requirements

We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal BDC Representative will also have:

  • High school diploma or GED
  • Preferably a proven track record in BDC center or call center
  • Excellent customer service and communication skills
  • Ability to establish rapport and build relationships to ensure repeat customers
  • Strong multi-tasking and organization skills
  • Basic computer proficiency
  • Verifiable work history
  • Professional appearance and demeanor
  • Strong English skills

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Flexible spending accounts
  • Paid time off
  • Company-paid factory training
  • Employee discounts

If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Smithtown Nissan

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