Dining Room Manager

3 days ago


Miami, Florida, United States Casa Madera MIA Full time
Job Overview

Casa Madera MIA is seeking a skilled Maitre d' to lead our host team and ensure a seamless dining experience for our guests. As a key member of our management team, you will be responsible for managing the host stand, training and developing your team, and contributing to the smooth operation of special events and VIP bookings.

Key Responsibilities
  • Manage and train the host team to provide exceptional customer service and ensure a smooth dining experience for guests.
  • Work closely with the General Manager and Executive Chef to plan and execute special events and VIP bookings.
  • Develop and implement strategies to grow the business, drive sales, and manage costs.
  • Lead pre-shift meetings to ensure the host team is prepared for the day.
  • Understand labor scheduling and manage the host schedule effectively.
Floor Shift and Venue Presence
  • Establish a regular schedule to work on the floor at the venue, with a focus on providing exceptional customer service and ensuring a smooth dining experience for guests.
  • Develop operational fluency to assist with any emergency situations that may arise.
  • Assist with operational components such as making drinks, running food, and operating the POS system as needed.
Qualifications
  • A minimum of 3 years of experience in a supervisory role for hosts.
  • A minimum of 3 years of experience in a full-service dining environment.
  • Strong multitasking and managerial abilities.
  • A diligent work ethic and sense of urgency.
  • A clean and professional appearance.
  • The ability to forecast and anticipate the needs of guests and team members.
  • Strong knowledge of cocktails, spirits, and wine is a plus.
  • Availability to work nights, weekends, and holidays.
  • The ability to stand for the duration of shifts and lift up to 35 pounds.


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