Customer Service Representative

2 weeks ago


Minot, North Dakota, United States The Sherwin-Williams Company Full time
Customer Service Specialist

This is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. You will also be responsible for promptly resolving customer concerns, ensuring maximum client satisfaction, and maintaining the high quality and visual standards of our products and store.

Key Responsibilities:
  • Provide exceptional customer service, ensuring high levels of satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, providing them with expert advice and support
  • Process sales transactions accurately and consistently with company policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis, while maintaining a high level of customer satisfaction
  • Maintain precise work order files and formulas, ensuring accurate and efficient operations
  • Pull products from the sales floor or warehouse, as needed, to meet customer demands
  • Tint and mix products to customer specifications, ensuring accurate and high-quality results
  • Stock shelves and set up displays, maintaining a visually appealing store environment
  • Clean store equipment, ensuring a safe and efficient working environment
  • Load and unload delivery trucks, as needed, to ensure timely and efficient delivery of products
  • Assist in making deliveries, as needed, to meet customer demands
  • Maintain in-stock and presentable condition assigned areas, ensuring a high level of customer satisfaction
  • Remain knowledgeable on products offered, discussing available options with customers and providing expert advice
  • Comply with inventory control procedures, ensuring accurate and efficient operations
  • Suggest ways to improve sales, providing valuable insights and recommendations to management
Requirements:
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


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