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Customer Service Representative

2 months ago

Minot, North Dakota, United States TD Bank Group Full time

About the Role:

The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

Key Responsibilities:

  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Conducts needs-based conversations and offers financial solutions to meet our Customers needs
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations
  • Performs a broad range of tasks of varying complexity and scope
  • Participates in opening and closing Store procedures
  • Opens accounts and related services
  • Originates loan applications, prepares documents and conducts loan closings

Requirements:

  • High School diploma or GED
  • 1+ years of related experience required
  • Superior Customer Service skills
  • Teller experience (Preferred)
  • Strong organizational skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (Preferred)