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Customer Service Representative

2 months ago

Minot, North Dakota, United States Dacotah Banks Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dacotah Bank. As a key member of our retail delivery team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Manage retail transactions, including deposits, withdrawals, and account maintenance
  • Provide deposit products and services, including account opening and maintenance
  • Offer access to other products and services, such as loans and credit cards
  • Complete follow-up procedures with customers to ensure satisfaction and resolve any issues
  • Participate in customer relation reviews with your supervisor to continuously improve service quality

Requirements

  • Advanced collaborative and interpersonal skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Proper business etiquette and social skills
  • Diploma or better in a related field (Associates or better preferred)
  • 1-2 years of experience in banking or customer service (preferred)

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A commitment to diversity, equity, and inclusion

Equal Opportunity Employer

Dacotah Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.