Contact Center AI Platform Solutions Engineer

2 days ago


Salt Lake, Utah, United States Cox Communications Full time
About the Role

We are seeking a skilled Contact Center AI Platform Solutions Engineer to join our team and play a key role in advancing our contact center technologies. This role focuses on designing and implementing next-generation contact center platforms with an emphasis on self-service capabilities leveraging the latest technology such as Generative AI and Machine learning.

Key Responsibilities
  • Design and implement cloud-based contact center platforms, focusing on IVR and self-service functionalities.
  • Collaborate with cross-functional teams to define system requirements and ensure alignment with business goals.
  • Manage and mentor contractors, guiding technical direction, coding standards, and project priorities.

The successful candidate will have strong expertise in cloud platforms, especially Google Cloud Platform (GCP) and/or AWS, with proven experience in building and supporting highly available, cloud-based applications.

Requirements
  • Bachelor's degree in a related discipline and 6 years' experience in a related field.
  • Strong proficiency in Java, Python, and/or Node.js, with hands-on coding experience and the ability to mentor junior developers.
  • Deep understanding of DevOps practices, including CI/CD, infrastructure as code, and automated testing.

Estimated salary: $117,300 - $195,500 per year.



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