Cloud Architect for Enterprise Contact Center Platforms
2 days ago
Cox Communications is seeking a Cloud Architect to lead the design and implementation of enterprise contact center platforms. As a key member of our team, you will be responsible for architecting and implementing next-generation contact center solutions that provide seamless customer experiences.
Key Responsibilities- Design and implement cloud-based contact center platforms, emphasizing IVR and self-service functionalities.
- Collaborate with cross-functional teams to define system requirements and ensure alignment with business goals.
- Drive the DevOps process by automating and streamlining CI/CD pipelines, ensuring efficient and reliable software deployments.
- Bachelor's degree in a related field and 6 years' experience in software development, or equivalent combination of education and experience.
- Strong expertise in cloud platforms, particularly GCP and/or AWS, with proven experience in building and supporting highly available, cloud-based applications.
- 8+ years of experience in software development, with a focus on contact center technologies including IVR and self-service solutions.
The estimated salary for this role is $117,300 - $195,500 per year, depending on location and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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