Field Support Specialist
2 days ago
We are seeking a highly skilled Field Technician to provide exceptional technical support to our clients in a timely and efficient manner. As a key member of our team, you will be responsible for providing installation, upgrades, and repairs of desktops, laptops, RPOS, and printers for clients across various locations.
As a Field Technician, you will work closely with clients to understand their technical needs and deliver high-quality solutions that meet their expectations. Your excellent communication skills, attention to detail, and ability to work independently will make you an ideal candidate for this role.
Key Responsibilities- Providing technical support to clients by installing, upgrading, and repairing equipment as required.
- Collaborating with clients to identify and resolve technical issues efficiently.
- Maintaining a high level of customer satisfaction by delivering exceptional service and ensuring timely resolution of client queries.
To succeed in this role, you will need:
- A minimum of 3 years of experience in replacing hardware components (Motherboards, Hard drives, screens...).
- Tech certifications such as A+ or Network+ are preferred.
- A valid driving license and willingness to travel extensively.
- Excellent time management and organizational skills.
- Buddy program
- Dental insurance
- Extensive paid training
- Extra hours compensation
- Health insurance
- Life insurance
- Onboarding program
- Sick leave payments
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. Hemmersbach GmbH & Co. KG is a leading IT infrastructure services provider with operations in over 190 countries. We prioritize customer satisfaction and strive to make a positive impact through our Direct Actions initiatives.
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