Field Support Specialist

2 days ago


Columbia, South Carolina, United States Hemmersbach GmbH & Co. KG Full time
About the Role

We are seeking a highly skilled Field Technician to provide exceptional technical support to our clients in a timely and efficient manner. As a key member of our team, you will be responsible for providing installation, upgrades, and repairs of desktops, laptops, RPOS, and printers for clients across various locations.

As a Field Technician, you will work closely with clients to understand their technical needs and deliver high-quality solutions that meet their expectations. Your excellent communication skills, attention to detail, and ability to work independently will make you an ideal candidate for this role.

Key Responsibilities
  • Providing technical support to clients by installing, upgrading, and repairing equipment as required.
  • Collaborating with clients to identify and resolve technical issues efficiently.
  • Maintaining a high level of customer satisfaction by delivering exceptional service and ensuring timely resolution of client queries.
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years of experience in replacing hardware components (Motherboards, Hard drives, screens...).
  • Tech certifications such as A+ or Network+ are preferred.
  • A valid driving license and willingness to travel extensively.
  • Excellent time management and organizational skills.
Benefits
  • Buddy program
  • Dental insurance
  • Extensive paid training
  • Extra hours compensation
  • Health insurance
  • Life insurance
  • Onboarding program
  • Sick leave payments

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications. Hemmersbach GmbH & Co. KG is a leading IT infrastructure services provider with operations in over 190 countries. We prioritize customer satisfaction and strive to make a positive impact through our Direct Actions initiatives.



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