Property Field Inspection Claim Specialist

1 week ago

Madison, Wisconsin, United States State Farm Mutual Automobile Insurance Company Full time
{"Overview": "At State Farm, we're committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. As a Property Field Inspection Claim Specialist, you'll play a critical role in our mission by handling accidental and weather-related claims for homeowners, commercial properties, and large losses.

With a strong focus on customer service, you'll be the first point of contact for our insureds, explaining coverage, estimating damages, and guiding them through the claims process. Your expertise in property insurance policies, coverage, and claim handling practices will be essential in resolving claims efficiently and effectively.

In this role, you'll have the opportunity to work with a dynamic team, collaborate with policyholders, insurance agents, and other stakeholders, and develop your skills in a fast-paced and ever-changing industry.

If you're a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

**Responsibilities:**

* Conduct on-site inspections and assessments of property damages for both residential and commercial claims
* Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
* Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
* Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
* Investigate and adjust both personal and commercial property claims with exposures up to $500,000
* Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
* Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
* Work flexible schedules and may be asked to work overtime and/or irregular hours

**Qualifications:**

* Bachelor's degree in a related field is preferred or equivalent work experience
* Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
* Strong knowledge of property insurance policies, coverage, and claim handling practices
* Demonstrated knowledge of both residential and commercial building construction
* Familiarity with local regulations and compliance requirements in Wisconsin
* Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
* Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
* Proven ability to assess damages, estimate repair costs, and negotiate settlements
* Detail-oriented with strong organizational and analytical skills
* Proficient in using claims management software and other relevant tools

**Physical Requirements:**

* Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
* A valid driver's license is required

**Preferred Skills:**

* Experience in handling complex or high-value claims
* Construction background
* Water mitigation inspection
* Xactimate, XactContents

**About State Farm:**

State Farm is a leading provider of insurance and financial services in the United States. We're committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our employees are our greatest asset, and we're dedicated to providing a work environment that's inclusive, supportive, and rewarding.

If you're a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

**How to Apply:**

To apply for this role, please visit our website and submit your application. We look forward to reviewing your qualifications and learning more about your experience.

**Equal Employment Opportunity:**

State Farm is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

**Accommodations:**

State Farm provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application process, please contact us at [insert contact information].

**State Farm Careers:**

For more information on our benefits, locations, and the hiring process, please visit our website.

**Pre-Employment Assessments:**

State Farm recently implemented new pre-employment assessments. Candidates who have previously taken an assessment may be asked to participate in additional testing.

**PMCL IN22:**

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