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Director, Change Management Lead

2 months ago

Harrison, New York, United States Mastercard Full time
About the Role

We are seeking a highly skilled Director, Change Management to drive our Change Management, Organizational Development, and Project Management capabilities forward. The ideal candidate will be passionate about the organizational and employee readiness journey, highly motivated, intellectually curious, analytical, and possess an entrepreneurial mindset.

Key Responsibilities
  • Develop, pilot, and institutionalize a best-in-class change management capability that improves employee readiness and accounts for disruptive change to all elements of an organization's operating model.
  • Set clear and measurable change management and project management objectives and design a foundational change management framework.
  • Guide the approach and further support the execution of change management activities.
  • Enable repeatable and scalable change management activities and deliverables through established tools to accelerate change management activities.
  • Use pre-established COE methodologies to design and implement engagement model strategies for complex business initiatives and needs.
  • Review employee readiness for executives, people managers, and individual contributors, applying the lens of change management to moments that matter.
  • Facilitate and/or support large cross-functional planning meetings and workshops using change management best practices and approaches.
  • Manage and maintain key employee touchpoints across the change journey.
  • Consult, coach, and engage project teams, managers, and leaders.
  • Assist in developing and delivering analysis, recommendations, and presentations for senior executives to support strategic decisions.
About You
  • Advanced degree in Organizational Change Management or Organizational Development preferred; certifications are a plus.
  • Strong change management, project management, and OD fundamentals.
  • Experience in consulting, change management, organizational development, and transformation is required. Project management experience is a plus.
  • Experience in-house and in consulting companies is a plus.
  • Experience with M&A Change Management is a plus.
  • Flexible and adaptable; able to work in an ambiguous environment and manage multiple projects and a diverse set of stakeholders.
  • Self-starter and high degree of motivation to go above and beyond the task at hand.
  • Exceptional problem-solving skills: demonstrated ability to analyze data, structure complex problems, develop solutions.
  • Strong communication skills, both written and oral to a variety of stakeholders.
  • C-Suite-oriented presentation skills, especially related to building compelling PowerPoint presentations.
  • Skilled in active listening and cultivating meaningful feedback loops via surveys, focus groups, and 1:1 interaction.
  • Team player and able to work collaboratively and partner with multiple stakeholders at all levels of the organization.
  • Able to establish and maintain strong relationships and influence others and move toward a common vision or goal.
  • Understanding of people practices end to end is a plus.
  • Strong track record of managing/leading enterprise-wide projects, change, and transformational initiatives, with sustainable results.
  • Resilient and tenacious with a propensity to persevere.
  • Acute business acumen and understanding of organizational issues and challenges.