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Customer Service Representative

2 months ago

Petoskey Michigan, United States Boyne Corporate Full time
Job Summary

The Boyne Corporate team is seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Petoskey. As a key member of our reservations sales team, you will be responsible for providing exceptional customer service to our guests, handling travel requests, and promoting our resorts to potential guests.

Key Responsibilities
  • Receive and respond to guest inquiries in a timely and professional manner.
  • Provide detailed information about our resorts, including amenities, services, and promotions.
  • Quote rates and maintain knowledge of all promotions and available discounts.
  • Post guest deposits and maintain accurate records.
  • Use computerized reservation systems to book hotel reservations and issue confirmations.
  • Provide concierge services, including recommendations for local restaurants, entertainment, and activities.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of database software, internet software, and spreadsheet software.
What We Offer

As a member of the Boyne Corporate team, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.