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Client Support Specialist I
2 months ago
The following duties are essential and may include, but are not limited to:
- Engaging with clients via telephone to initiate and arrange service and maintenance work orders.
- Responding to customer questions regarding billing or services provided, directing complaints about service issues to the appropriate departments for resolution.
- Conducting regular outreach to clients to promote services or new offerings.
- Documenting details such as client name, address, and issues to be resolved.
- Generating work orders, organizing service appointments, and coordinating service teams.
- Transmitting work orders and communicating messages and specific instructions to field crews and other divisions.
Language Proficiency
Ability to read and understand straightforward instructions, brief correspondence, and memos in English. Capability to write simple correspondence in English. Proficient in presenting information effectively in individual and small group settings to clients, colleagues, and customers in English.
Qualifications
To excel in this role, an individual must be able to satisfactorily perform each essential duty. The qualifications listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Core Competencies
Demonstrate a strong understanding of industry practices and adhere to safety and security protocols.
Education and Experience
High school diploma or equivalent educational attainment (GED); or one to two years of relevant experience and/or training preferred; or a suitable combination of education and experience.
Mathematical Proficiency
Ability to perform basic arithmetic operations, including addition and subtraction of two-digit numbers, as well as multiplication and division with 10's and 100's. Capable of executing these calculations using units of American currency and measurements of weight, volume, and distance.
Analytical Skills
Ability to apply common sense to follow detailed but uncomplicated written or verbal instructions. Capable of addressing issues involving a few concrete variables in standardized situations.
Technical Skills
Regular use of Microsoft Office suite (Windows, Word, Outlook, and Excel), as well as Google and Explorer internet browsers for web-based software applications.
Compensation
Salary: $20 per hour