Senior Contact Center Lead
3 weeks ago
We are seeking an exceptional Senior Contact Center Lead to join our team at NYC Health + Hospitals. This is a fantastic opportunity for a highly motivated and experienced professional to take on a leadership role and contribute to the success of our organization.
The successful candidate will be responsible for leading the Contact Center operations, ensuring that all aspects of customer service, agent escalation requests, and coordination with other partners are handled efficiently and effectively. This includes providing direct supervision to internal team leaders, working collaboratively to implement best practice guidelines and protocols, and directing the administration and coordination of special programs.
This is a senior-level position that requires a strong background in customer service, support or sales management, preferably in a contact center environment. The ideal candidate will have a proven track record of delivering results against a defined scope of work, including strategic innovation and performance reporting.
Salary: $140,000 - $180,000 per year
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Director of Contact Center Operations
3 weeks ago
New York, New York, United States Tandym Group Full timeAbout the OpportunityTandym Group in New York is seeking an accomplished professional to lead their contact center operations as a Senior Director of Customer Service.The estimated annual salary for this position is $150,000 - $220,000, depending on experience and qualifications.ResponsibilitiesThis senior leadership role entails managing all aspects of...
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Director of Contact Center Operations
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeThe Director of Contact Center Operations is a critical leadership role within NYC Health + Hospitals, responsible for driving operational excellence and delivering high-quality patient care. With an estimated salary range of $120,000 - $160,000 per year, this position offers a unique opportunity to make a meaningful impact in the lives of over one million...
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Chief Contact Center Architect
2 days ago
New York, New York, United States DCM INFOTECH LIMITED Full timeAbout Us:We are a leading technology company, DCM INFOTECH LIMITED. We strive to provide innovative solutions to our clients.Job Description:We are seeking an experienced Chief Contact Center Architect to lead our cloud-based contact center solution design team. As a key member of our organization, you will play a vital role in designing and implementing...
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Cloud Contact Center Software Developer
3 weeks ago
New York, New York, United States Amazon Full timeJob DescriptionWe are seeking a skilled Cloud Contact Center Software Developer to join our team at Amazon. As a member of our AWS Solutions organization, you will play a critical role in developing and delivering cloud-based contact center solutions that empower businesses to deliver exceptional customer experiences.About the Role:Design, develop, and...
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Contact Center Technology Strategist
2 days ago
New York, New York, United States DCM INFOTECH LIMITED Full timeJob Overview:We are seeking an experienced Cloud-Based Contact Center Solutions Expert to join our team. As a key member of our organization, you will play a vital role in designing and implementing effective contact center solutions for our clients. Your primary responsibility will be to lead the overall solution designing process for cloud-based contact...
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Cloud Contact Center Architect
4 weeks ago
New York, New York, United States Amazon Full timeAbout the RoleWe are seeking a talented Software Development Engineer to join our AWS Solutions organization. As part of this team, you will have the opportunity to work on exciting projects that deliver business applications leveraging Amazon's unique experience and expertise.Job DescriptionThe ideal candidate will have a strong understanding of computer...
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Contact Center Transformation Leader
4 weeks ago
New York, New York, United States Women Impact Tech Full timeContact Center Transformation LeaderWe are seeking an experienced Contact Center Transformation Leader to join our team at Women Impact Tech. In this role, you will be responsible for leading technical teams in the implementation of NICE CXone solutions, ensuring smooth deployment and integration.Key ResponsibilitiesLead technical teams in designing and...
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Cloud-Based Contact Center Solutions Expert
2 days ago
New York, New York, United States DCM INFOTECH LIMITED Full timeAbout the Opportunity:We are looking for a skilled Contact Center Technology Strategist to join our team. As a key member of our organization, you will play a vital role in designing and implementing effective contact center solutions for our clients. Your primary responsibility will be to lead the overall solution designing process for cloud-based contact...
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Contact Center Agent
2 days ago
New York, New York, United States COLUMBIA FINANCIAL ADVISORS, INC Full timeJob DescriptionThe call center representative will interact with clients in a professional manner, providing excellent customer service while working towards stretch goals.The ideal candidate will have experience working in a contact center, preferably for a business that receives a lot of calls.We need someone who can maintain first-rate customer service...
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Cloud Contact Center Leadership Opportunity
3 days ago
New York, New York, United States Amazon Development Center U.S., Inc. Full timeAs part of the Amazon Solutions organization, our vision is to provide innovative business applications that leverage Amazon's expertise and are used by millions of companies worldwide to manage day-to-day operations.We aim to accelerate our customers' businesses through delivery of intuitive technology solutions that solve enduring challenges. Our team...
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Healthcare Contact Center Agent
4 weeks ago
New York, New York, United States Maternal Fetal Medicine Associates Full timeContact Center Role OverviewAs a member of our contact center team, you will play a critical role in supporting our patients and delivering exceptional customer service. Your primary responsibility will be to answer high volumes of inbound calls, assist patients with inquiries and requests, and schedule patient appointments at multiple locations.Key Skills...
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Senior Team Lead, Customer Experience
3 weeks ago
New York, New York, United States Jerry Full timeWe are looking for a Senior Manager, Contact Center Operations & Strategy who is energized by working with a high-caliber team and making a material difference in the lives of millions.You will lead our insurance operations team, setting ambitious goals, driving execution, and maintaining a culture of high performance.ResponsibilitiesManage onshore &...
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Contact Center Specialist
5 days ago
New York, New York, United States Expedient Staffing Solutions Full timeAbout Expedient Staffing SolutionsWe are a leading staffing solutions provider dedicated to delivering exceptional customer experiences. Our team-oriented culture values quality, precision, and fairness, with a focus on results-driven performance.As a Call Center Representative, you will play a critical role in driving business growth by providing top-notch...
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Software Architect for Contact Center Solutions
3 weeks ago
New York, New York, United States Amazon Full timeAbout Amazon ConnectAmazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and start taking calls in minutes. This technology leverages the power of Artificial Intelligence and the...
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Senior Center Operations Manager
5 days ago
New York, New York, United States PSS Full timeSenior Center Director Job SummaryThis position involves overseeing the daily operations of a senior center, ensuring that older adults have access to necessary programs and services. The ideal candidate will have excellent leadership and interpersonal skills, as well as experience working with older adults. Key responsibilities include maintaining accurate...
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Senior Care Team Lead for Overnight Shift
3 weeks ago
New York, New York, United States Sunrise Senior Living Full timeCompany OverviewSunrise Senior Living is a leading provider of senior care services, dedicated to delivering high-quality care and promoting the well-being of our residents. With over 30 years of experience, we have established a reputation for excellence in the industry.
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Participant Contact Center Specialist
3 weeks ago
New York, New York, United States Disability Solutions Full timeAbout the OpportunityDisability Solutions invites applications for a Participant Contact Center Specialist role. As a key member of our team, you will interact with participants to understand their needs, provide information, and guide them towards financial wellness. This role offers opportunities for growth, professional development, and making a...
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New York, New York, United States Hospital for Special Surgery Full timeAbout the Role:We are looking for a highly motivated and organized Orthopedic and Rheumatology Contact Center Specialist to join our team.In this role, you will be responsible for connecting patients to appropriate MD office based on their condition, insurance, location, availability, and patient preferences.You will also be responsible for maintaining...
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Senior IT Project Lead
4 weeks ago
New York, New York, United States VTS3 Full timeThe role of Senior IT Project Lead at VTS3 involves overseeing complex projects within the company's IT Infrastructure and Operations Portfolio. To be successful in this position, candidates must have a deep understanding of Project Management principles and tools, as well as hands-on experience in network diagram reading, circuit ordering, data center...
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Senior Mechanical Engineer
2 days ago
New York, New York, United States CoreWeave Full timeWe are seeking a highly skilled and experienced Senior Mechanical Engineer - Data Centers to join our team at CoreWeave. As a senior engineer, you will be responsible for leading and managing mechanical engineering initiatives, designing mechanical systems for our data centers, and collaborating with cross-functional teams to ensure complete and cohesive...