Bilingual Customer Service Representative Position

3 weeks ago


Madison, Wisconsin, United States Madison Gas & Electric Full time
About the Role:

Madison Gas and Electric is seeking a dedicated and enthusiastic Bilingual Customer Service Representative to join our Customer Services division. As a Bilingual CSR, you will be responsible for providing exceptional customer service in the utility space, fostering customer satisfaction and loyalty while supporting the operational goals of the organization.

Key Responsibilities:

Provide prompt, professional, and empathetic assistance to customers via phone or email addressing their concerns, questions, and requests effectively.

Have a deep understanding of the company's emergency response protocols, including procedures for reporting emergencies, dispatching field crews, and coordinating with relevant authorities.

Assist customers with billing inquiries, process payments, and update account information as needed.

Guide customers through starting or discontinuing utility services, including verifying service availability, scheduling appointments for activations or disconnections, and processing service orders.

Requirements:

High school diploma or equivalent required; college degree preferred.

Must be fluent in Spanish and English.

Prior customer service experience required.

What We Offer:

Competitive starting pay of $22.90 per hour, with a bilingual shift premium.

A hybrid schedule with three days on-site and up to two days working remotely after training.

Opportunities for professional growth and development in a dynamic and inclusive work environment.

About Us:

Madison Gas and Electric is a community-focused energy company committed to providing safe, reliable, and cost-effective energy solutions to our customers. We prioritize sustainability, equity, and customer satisfaction, and we're looking for like-minded individuals to join our team.

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