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Customer Service Representative

4 weeks ago

Madison, Wisconsin, United States Inkspirenize Full time
Job Summary:
We are seeking a motivated and customer-focused individual to fill the role of Customer Service Representative at Inkspirenize. In this position, you will be responsible for handling inbound customer calls, addressing inquiries, resolving complaints, and providing product information.

Key Responsibilities:
Respond to customer inquiries in a timely and professional manner, offering accurate information and solutions.
Resolve customer complaints by listening actively, identifying concerns, and resolving issues to ensure customer satisfaction.
Document all customer interactions and follow-ups in the company's CRM system.
Meet performance goals related to call handling, response time, and customer satisfaction.

Qualifications:
High school diploma or equivalent (Bachelor's degree preferred)
Strong verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in basic computer applications and CRM systems
Excellent listening and problem-solving skills
Ability to work in a fast-paced environment and adapt to changes quickly