Accounting Operations Specialist

2 days ago


Los Angeles, California, United States PMC Global, Inc Full time

About the Role:

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PMC Global, Inc is seeking a skilled Customer Service Representative to join our Finance team in Sun Valley, CA. As an Accounting Operations Specialist, you will play a critical role in resolving customer A/R issues, preparing aging reports, and placing billing and collection calls.

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About You:

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  • You have 2+ years of relevant experience in customer service, with a strong background in billing and collection.
  • You are proficient in Microsoft Outlook, Word, and Excel, and have foundational knowledge in aging reports.
  • You possess excellent communication skills, are a team player, and can work independently and collaboratively with others.

What We Offer:

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  • A competitive salary of $55,000 per year, based on your skills and experience.
  • A dynamic work environment with a friendly and collaborative team.
  • The opportunity to grow and develop your career in a rapidly expanding company.

Responsibilities:

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  • Research and resolve customer A/R issues
  • Prepare aging reports and place billing and collection calls
  • Enter sales orders into SAGE
  • Schedule trucks for Sun Valley to pick-up and ship out orders
  • Help gather information from carriers if customers claim shortages
  • Enter ASN (Advance Ship Notices) in SPS Commerce
  • Receive shipments from Mexico into SAGE for all 3 locations
  • Help answer the customer service line to direct consumers where to find our products
  • Send out sample requests for the Sun Valley location
  • Research unauthorized deductions – Contacting the brokers and requesting back-up
  • Verify discrepancies by and resolve clients' billing issues
  • Facilitate payment of invoices due by sending bill reminders and contacting clients
  • Maintain customer records
  • Follow up on client invoices via email or collection calls
  • Perform other related duties and projects as assigned by management

Requirements:

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  • 2+ years of relevant experience in customer service
  • Proficiency in Billing Collection
  • Foundational knowledge in Aging Reports
  • Capable of working both independently and with teams
  • Possess strong attention to detail and able to multi-task
  • Ability to interact well with all employees and perform as a team player is essential
  • Possess excellent communication skills and maintain a pleasant, friendly demeanor
  • A champion of safety - must abide by all safety protocol and be an example to others when safety is an issue
  • Understands the need for integrity and demonstrates awareness of ethical implications in all situations

Working Environment:

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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment, mostly indoor office environment with windows, offices with equipment noise, offices with frequent interruptions. The department atmosphere is quiet, friendly and collaborative but hardworking.

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In performing the duties of this position, the employee is required to: talk and listen, sit, stand and walk throughout the work day, use of hands to finger, handle, or feel objects, tools or controls, reach with hands and arms.

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While on jobsites, this person must adhere to OSHA safety guidelines and protocols which means this person may be required to wear personal protective devices such as but not limited to hearing and eye protection.



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