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Retail Operations Supervisor

2 months ago

Van Buren, Maine, United States Burlington Full time

Location: 5001 E Expressway 83, Mercedes, TX, US 78570

Overview

Are you a seasoned professional with a strong commitment to excellence?

Do you excel in a structured environment where organization and efficiency are paramount?

Are you adept at managing multiple tasks in a dynamic setting?

If so, this opportunity may align with your career aspirations.

As an Operations Service Manager at Burlington, a leading off-price retailer in the nation, you will play a crucial role in overseeing the store's overall operations. You will act as a mentor for store associates, embodying and promoting the company's Core Values, fostering trust and respect among colleagues, building cohesive teams, and driving positive business outcomes. Your responsibilities will include coaching, training, and developing a team of Cashiers and Customer Service Supervisors while ensuring operational excellence and outstanding customer service.

Key Responsibilities:

+ Lead the Customer Service and Cashier teams, ensuring adherence to company policies and standards, safeguarding company assets, and maintaining accurate record-keeping.

+ Provide direction to Customer Service Supervisors to meet customer service expectations and facilitate smooth customer transactions.

+ Oversee the execution of operational procedures and receiving protocols, including the continuous flow process.

+ Monitor inventory management processes, including transfers, damages, and charge-backs, collaborating with the Receiving Supervisor to ensure inventory accuracy.

+ Assist the Store Manager in various operational areas, including staffing, interviewing, training, and succession planning.

+ Support the management of additional store operations as required.

Candidates should possess a minimum of 3+ years of Retail Management or Store Operations experience within an Off Price, Big Box, Specialty, or medium to large-sized multi-unit retail organization. Flexibility in scheduling is essential, including availability for early mornings, evenings, weekends, and holidays. Candidates must be capable of lifting and moving boxes weighing up to 40 lbs. and should be comfortable using scheduling and reporting software.

If you are enthusiastic about contributing to a fast-growing company with a strong track record of internal promotions, are dedicated to delivering exceptional merchandise values to customers, take pride in fostering positive team results, and are committed to treating colleagues and customers with respect, we encourage you to consider this opportunity.

We offer a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage, as well as life and disability insurance. Full-time associates may also qualify for up to 12 days of paid time off annually, up to 8 paid holidays, and a 401(k) plan. We are a rapidly expanding brand that provides various training and development opportunities for our associates to grow with us.

Burlington associates make a meaningful impact in the lives of customers, colleagues, and the communities we serve every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.